Customer Service

Contact Information
We can be contacted via the information below, or feel free to use our online contact form to submit your questions or comments.

     AEDs.com, an Allied 100 Company
     1800 US Hwy 51 N
     Woodruff, WI 54568-9558
     Toll Free 888-965-5233
     Fax 888-364-2377

Payment and Billing
We welcome payment through Visa, MasterCard, American Express, Discover, Check by Telephone, PayPal® and Government Purchase Orders. Leasing services are also available.

Invoice terms for pre-qualified customers are Net 30 unless otherwise arranged in advance. A 1.5% per month finance charge will be assessed on all late payments. A $20.00 charge will be assessed on checks drawn on accounts with insufficient funds.

Shipping and Handling
All shipping charges are based on the weight of the product(s) that are ordered and the destination "Ship To" zip code. We calculate these costs by using United Parcel Service's (UPS) rate calculator.

International customers have several shipping options available when ordering by telephone. Customs charges, taxes and fees are the customer's responsibility.

How to predetermine your shipping costs: Since we calculate based on the product weight and the ship to zip code, we cannot quote shipping charges until we have your delivery information. In order to see the shipping charges you will be charged, simply add whatever items that interest you into your shopping cart and go to checkout. You will then be asked for your delivery address and zip code. After you enter that information and submit, you will see the freight charges. You can cancel your order at any time if the freight charge is not agreeable to you.

Since all of our products come in various sizes and weights, and since we use UPS's rate calculator which bases costs on zip code information, we cannot offer a standard shipping table indicating the freight costs.

Street addresses are required: We currently ship most orders to U.S. destinations via UPS ground service to business and residential addresses. We cannot ship to PO boxes because UPS will not deliver to them. If you need expedited freight service on an item, contact us at 888-965-5233 for assistance. Additional charges will apply.

If you have any further questions, please use our online contact form.

Warranty Service
All automated external defibrillators (AEDs) sold include a minimum of a 5-year manufacturer's warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

  • Cardiac Science: 800-991-5465
  • Defibtech, LLC: 866-333-4248
  • HeartSine Technologies: 866-478-7463
  • LIFE Corporation (Oxygen): 800-700-0202
  • Medtronic/Physio-Control: 800-442-1142
  • Philips Healthcare: 800-263-3342
  • Welch Allyn: 800-462-0777
  • ZOLL Medical: 800-348-9011

Return Policy
We are committed to your satisfaction. If we make an error with your order, or you receive defective or damaged merchandise, please call us at 888-965-5233 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:

1. You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 888-965-5233 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on a piece of paper and place it in the box or boxes to be returned so we'll know how to process your refund. Items returned to us without an RMA will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.

2. All items purchased from us may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, DVDs, online training passcodes (once issued) and classroom training (once it's scheduled.) If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.

3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. We are not responsible for customer returns that are lost or damaged during shipping.

4. Items not purchased from AEDs.com may not be returned to AEDs.com.

Privacy Policy
We are constantly striving to provide excellent service to you, our customers, while building a long-lasting relationship. To achieve these goals, we occasionally need information about you when you visit our site.

When you visit our site, you may be providing information to us on two different levels about your visit:

  • Anonymous statistics collected as you browse the site and,
  • Personal information you knowingly give us.
We want you to be aware of how we handle this information.

Our Commitment to Your Privacy

We would like to assure you that we do not:

  • Collect personal information from you unless you provide it to us.
  • Provide or sell the names and addresses of our customers [site users] to outside vendors--except to our physician partners who may require it to provide AED prescriptions where necessary.

We do:

  • Safeguard customers' information from unauthorized access.
  • Collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers' needs (e.g. customer care or new products or services.)
  • Honor customers' requests to remove their names from our e-mail solicitation lists. (Just contact us).
  • Maintain confidentiality of customer information when undertaking projects with other companies.

We value your privacy, and we reinforce this belief throughout our organization. Your information will be protected as described, unless a specific web page says otherwise.

Information this Site Gathers/Tracks

Statistics about your visit

As you browse the site, our web servers collect information about your visit, not about you personally. Via web server logs, we monitor statistics such as:

  • How many people visit our site
  • Which pages people visit on our site
  • From which domains our visitors come (e.g., "mindspring.net" or "aol.com")
  • Which browsers people use to visit our site

While we may gather this information, none of it is associated with you as an individual. We use these statistics to improve our Web site, to monitor its performance, and to make it easier for you and other visitors to use. If you have any questions about our Privacy Policy, please do not hesitate to contact us today.